Dear Readers,
During the Spring break Park Hyatt held a 'Chocolate
Delight' at its The Lounge restaurant in Jeddah. A chocolate dessert buffet was
advertised to be enjoyed at only SR65. Desserts made from the finest Felchlin
chocolate from Switzerland were on offer with a hot/cold chocolate drink of
your choice.
Now this was an offer any self-respecting chocolate lover
simply could not resist. So, after much debate with various diet conscious
friends I managed to convince a friend of mine to accompany me because I simply
could not live without partaking in the choc fest at the Park.
At 5 pm on a Thursday, we walked in to the outside courtyard
the afternoon sunlight streaming in through the palms that dot the premises.
Fountains glittered in the centre, the sound of water lulled you into a serene
calmness. The ambience of the place made you forget where you were. Instead the
mind hallucinated images of reclining Romans and regal Mugals engaged in idle
pleasures. The low tables and chairs were ideal for hours of laid-back lounging
and shisha smoking, but certainly not suited for upright eating.
I could've sat for hours gazing across the water features and
on to the Red Sea, entranced by the trickling water and drugged by the second-hand
shisha smoke that occasionally drifted towards me. But my taste-bud’s demanded
that they too be indulged. As I walked up to the indoor chocolate buffet table, I anticipated completely giving in to the
sinfully sweet temptation on offer, and gorging till my heart’s desire was
finally satisfied.
My friend, had purer aspirations, and was content to subsist
on a wholesome salad and a purifying floral Jasmine tea- her body was to be
treated like a temple.
The first shock of the evening came when I saw the size of
the buffet. I had expected more. As I took a plate a started to browse among
the various types of chocolate on display I was disappointed to find there were no
placards, describing or naming the various items. Instead a chef attempted to
enlighten us by whispering the names of sweet somethings in Arabic. I
also spotted a few flies resting on a chocolate cake, which I decided to stay
away from. I tried out various chococlates, pure chocolate, white chocolate
buttons, and milk-chocolate buttons. Chocolate with pistachios, and other nuts, truffles.
dark chocolate and coffee flavoured chocolate and a brownie.
I also ordered a cold chocolate drink. I found the chocolate
brownie was the best- sweet and dense with a bit of nutty crunch. I’m allergic
to coffee and once I had the coffee chocolate to say that it was strong would
be an understatement- it was overpowering and left me feeling nauseous.
I tried to wash away the taste with the chocolate drink, which
tasted pretty normal, and was sadly free of whip cream or mini marshmallows. They should've probably kept a milk shake or something that didn't compete with the chocolate, but I would've been happy with sparkling water.
My enjoyment was short-lived as I got sugared out early and had to skip on the fruits/
marshmallow dipped in chocolate fondue, I also skipped the macaroons which are
a local favourite but I find them sickeningly sweet; I had tasted most of what
was on offer and felt a bit disappointed both at my lack of stamina and I’d
expected more variety. As always a complimentary glass of water, or something
to clear the pallete in between would n’t have been amiss, even if it was only to
wash away the taste of a bittersweet mistake .
The first impression of my friend’s Park salad was that it
was very large indeed. But once you delved into it, you felt that there was a
bit of deception at work, because the salad was comprised of mainly greens and
they had not really been cut into bite size pieces. Instead, you were left to
chop up a lot of greens to size. The salad lacked the right quantity of dressing making it difficult to swallow. The floral jasmine tea however pleased my friend, and was
pleasantly fragrant.
As the sun started to dip marking the end of the day, we
decided to take its cue and ask for the bill.
We had a good idea of what the cost would be so we had change
at hand. The bill arrived, and both of us stared at it perplexed, as if it was
written in Greek.
I had made it quite clear from the beginning that I would be
ordering the ‘chocolate buffet’ for SR60
and my friend’s salad and tea came to SR75, now you don’t need to be a
mathematical genius to deduce that adds up to SR135. As service charges in
Saudi have been abolished (Yeah!), that is what the total should have amounted
to. So you can understand our confusion
at a certain -198 minimum charge +63 balance entries. That gave us a total of 198.
We asked the waiter to explain to us what was going on, he then decided to
inform us there was SR99 minimum charge for dining in The Lounge!
My guilty pleasure trip had turned into an all guilt and little
pleasure trip. I was in no mood to argue, I was already disappointed, nauseous and now I was annoyed. I don’t mind paying high prices/charges as long as
establishments are up front about it; but I despise being tricked but I hate confrontations even more. Resigned, I
started taking out the extra money to pay off the offending charge, but my
friend boldly intervened.
Firstly, she argued that we weren’t informed about the
minimum charge when we ordered; secondly we were clearly told the chocolate
buffet was SR60 and that is how it was being advertised, so Park Hyatt was purposely
deceiving and lying on its website, and in person. The waiter continued to
shake his head, a ridiculous smile plastered on his face while he
insisted, that’s the rule, like a broken record. My friend retorted that we will
pay if you take it off your website that the chocolate delight buffet is for SR
60 and put that it is actually for SR100, because you have been lying. The
waiter decided things were getting way beyond his authority and suggested that
we speak with the manager. We agreed. The waiter came back shortly, and handed
us a new bill in which the minimum charge had been removed. We paid and left,
unable to spot the manager who had made the right call.
In summary, a great location and atmosphere marred by poor
service, waiters struggled to serve cutlery and napkins, and you had to hail a
new waiter standing in the distance every time you required assistance. With
proper management, a bit of common sense, and more variety and taste they could
be easily offer an unforgettable experience- for the right reasons.
I think this quote from Agnes Grey by Anne Bronte is apt
"
Alas! How far the promise of anticipation exceeds the pleasure of possesion!"
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